Jet orders must be acknowledged within 15 minutes. Walmart orders must be acknowledged within 4 hours.
How it works
Keeping your quantity updated is crucial
Adding a quantity greater than 0 to a product in GeekSeller, lets the marketplace know that a product is available for purchase. Acknowledging an order confirms that you are actively monitoring your account and are ready to ship orders.
GeekSeller automatically acknowledges your orders for Jet and Walmart within their set timeframes by default.*
If an order is not acknowledged on time, the marketplace will cancel the order, causing a negative shopping experience for the buyer. If you are unable to fulfill orders for a product, the quantity should be set to 0 to prevent orders from being placed.
Occasionally an order may come in when a product’s quantity has already been set to 0. In these cases, GeekSeller will send you an email alert so that you can take action.*
*Auto-acknowledgement and email notifications are settings that are turned on by default. Either can be turned off if needed.
How Walmart Orders Flow
Walmart submits new orders to GeekSeller with the status “Created” and gives us 4 hours to update it to “Acknowledged”.
Please note that at this point the buyer has already received the order confirmation, so if the order is not fulfillable, the buyer will receive a subsequent email notifying them that the order cannot actually be fulfilled. Which is, of course, a terrible user experience.
This flowchart is available in Walmart’s API documentation.
How Jet Orders Flow
Jet and Walmart orders have a similar flow structure, but the key terms have slightly different meanings. When an order is placed, the initial status is “Created”. Jet screens each order for potential fraud, once that is done, the order will update to “Ready”, at which point the order must be acknowledged within 15 minutes.
You can read more about Jet order statuses in Jet API documentation.