Partial Refund of a Jet order

1. Go to Orders section and click on the ID of order which you want to refund.

2. Scroll to the bottom of the order page and click “Request a Refund”.

3. You will see this form:

4. Adjust “Qty you refund”. You need to select from a drop-down menu a reason and change “Qty returned by customer”.

5. Click “Submit refund request”.

Please be careful to not double refund. After a few days, you may receive a return request from Jet about this order (It happens when a buyer claims a return even if you already refunded it). In this case, you need to complete the return request which will come by inserting 0 for all the returned items. This way a return will be acknowledged, but not double refunded since you are already refunding it.

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