There are multiple methods to update quantity of products. In the most basic form, sellers can update quantity manually via GeekSeller interface. However, this does not work for larger merchants selling on multiple marketplaces with dynamic inventory. They need this process to be more automated. To setup such an automation please contact GeekSeller Support.
GeekSeller can read data with any frequency if needed, but usually, we read quantity every two hours. Two hours is also a limit of how often can Amazon provide via API information about quantity of FBM products.
Orders can be fulfilled directly on each panel or user can use one of the following methods:
Master Panel Fulfillment
To see how to fulfill your orders and generate labels through GeekSeller Master panel, please review this guide: https://support.geekseller.com/knowledgebase/multichannel-order-management/
You can submit your orders from various marketplaces to our 3PL partner Deliverr. Follow the instrucitons in this guide to integrate: https://support.geekseller.com/knowledgebase/deliverr-integration/
FTP – CSV/TXT File Transfer
Similar to qty synchronization, GeekSeller also allows merchants to exchange data about orders. A seller can have a folder on GeekSeller’s server where data about new orders in a file is stored. Seller’s system can read this information, generate labels, and then put on GeekSeller server a file with tracking number information. GeekSeller will then read this data and submit to marketplaces. In simple terms – GeekSeller can communicate with 3rd party seller’s systems by exchanging files containing data about orders. GeekSeller sends a file with information where to ship and what to Ship, 3rd party system inserts on our GeekSeller’s server a file with the order number that was shipped and tracking number for the order.
GeekSeller allows also to send orders to Shopify where a user can mark them as shipped, this work on the same principle as ShipStation, data about an order is sent to Shopify and Shopify sends back to GeekSeller tracking numbers after it is available.
One popular option for which GeekSeller has an extension for is ShipWorks which is similar to ShipStation. However, ShipWorks is a software users install on a computer, ShipStation is its kind of equivalent but online. ShipWorks requires GeekSeller to set it up for a customer.
ShipStation is a software where merchants can easily generate labels, this is done thanks to ShipStation being connected to UPS, USPS, FedEx etc. GeekSeller sends order information to a seller’s ShipStation account, a seller generates a label there, prints it and sends a package, ShipStation sends to GeekSeller a tracking number and GeekSeller sends this number to marketplaces. In this case, a seller does not need to login to GeekSeller, shipping is handled in ShipStation.
Orders can also be pushed to Amazon FBA for fulfillment. Please keep in mind that this option does not work for Walmart orders.
If you would like to use different method please contact our support to discuss details
How Walmart orders flow:
|Purchase||Buyer places an order of Walmart.com|
|Order status: CREATED||Walmart waits for GeekSeller to either acknowledge fulfillment of the order or canceling it. The decision is done based on the qty available.|
|Order status: ACKNOWLEDGED||GeekSeller accepted an order and it should be fulfilled by a seller. Acknowledged orders are also those which GeekSeller sends for fulfillment to 3rd party systems such as ShipStation, ShipWorks etc.|
|Order status: COMPLETE||If a seller provides tracking number for the order it is marked as complete: shipped, but it can be also complete canceled if a seller decides to cancel it. Canceling an order in this stage has a negative impact of sellers account’s profile on Walmart.|
|Refund/Return||An order can be refunded or returned.|